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Our Newsletter

Privacy Policy

Thank you for visiting EcoQuest.net web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Payment and Repairs
We provide some of the easiest and most convenient repair services online. We strive to bring the most satisfactory service to every one of our valued customers.
We advise you to first visit our repair services home page where you will be able to locate your purifier. Once you locate your appliance, please click on it and proceed with selecting the preferred repair option.
You will fill out all of the necessary information then proceed to check out. Payments are processed via Authorize.Net. Authorize.Net guarantees easy and secure money transaction. However, you can still make a purchase using your preferred method of payment. We accept all major credit cards.
Once you complete the payment procedure, do not forget to send your purifier to us. Please include your transaction or receipt number slip in your package. Make sure you have the correct address on the package, and your shipment method has a track able source.
Our standard completion time for repairs is 3-6 business days and it includes the following:
1. Full diagnostic, testing of your unit.
2. Repair of all mechanical/electrical defects, including a replacement of electrical or mechanical parts if needed.
3. Complete quality control and post-repair inspection.
4. Replacement ozone plate(s).
5. Lubrication of mechanical parts.
6. 180 days warranty.
7. We provide you with a tracking number once the product is shipped back to you.
Please note that the process might be delayed for up to 20 days.
We guarantee to repair a broken air purifier.  If for some reason we can not repair it, we guarantee you a refund and send the air purifier back at our expense. Repair does not include the replacement of ozone plates, filters, and remote control. Warranty does not cover replacement parts like ozone plates, power cord, filter, target plate, UV bulb, starter, and RCI CELL.

Please feel free to contact us at any time to track the process of repair. 
If EcoQuest determines that is not economical to repair the air purifier, EcoQuest will send the unit back and will issue a full refund.
EcoQuest is not affiliated with any air purifier company or brand and is not responsible for/subject to the terms and policies of other air purifier companies or brands.
All EcoQuest customers are bound to the terms and policies of EcoQuest.
A customer is responsible for a full cost of repair services, as well as any shipping fees charged for sending the air purifier to EcoQuest.
All customers are advised to send their air purifiers without ozone plates, power cords, and remote controls.
Shipping Policy

EcoQuest is not responsible for any damage to air purifier(s) that occurred during the shipment to EcoQuest. EcoQuest is not responsible for any shipping delays. Customers are responsible for package insurance.  All costs and fees associated with shipping to EcoQuest are the costumer’s responsibility. EcoQuest will pay shipping costs and fees from EcoQuest back to the customer. Alaska, Hawaii and Canada customers will be contacted for an additional charge. All claims for damaged or lost shipment should be filed with the respective shipping carriers. 

Items Return And Refund Policy

Customer is eligible for a refund if all purchase items are returned to EcoQuest in brand new condition, unused, with original packaging as it was received. These items must be returned within 30 days from the date of purchase. All shipping fees must be paid by the buyer. 

Repair Warranty Policy

Our repair services are backed by 180 days warranty on replaced and/or repaired parts and on labor counting from the date of receipt of the repaired and/or serviced unit by the customer. If any problem occurs during the warranty period, EcoQuest will repair that unit again at no additional cost to the customer and return it to the customer free of charge. EcoQuest will place an internal seal inside the air purifier after repair is complete. If the unit is opened internally or the warranty seal is removed or modified in any way, the warranty shall be rendered null and void.

Repair Cancellation Policy

Customer is not able to cancel repair order after air purifier was send to the EcoQuest. Customer is able to cancel repair order only if air purifier was not send to us. EcoQuest will issue a full refund to customer if cancellation was successful within 30 days.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: EcoQuestUs@gmail.com
By Phone: +1(323) 977-9277

We reserve the right to make changes to this policy. Any changes to this policy will be posted.